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G2A is an online digital marketplace that sells video games in digital formats. The main products focus on major platforms like Steam, Uplay, Origin, PSN, and Xbox. The company sells everything from video games, software downloads and licenses, gift cards, and gaming accessories to consumer electronics. G2A has built an ecosystem designed for gamers. Customers can buy digital products and licenses from other sellers as well as sell their own products in the G2A marketplace.
You can resolve many of your problems by visiting the customer support hub. If you want to contact G2A directly, you can email them at support@g2a.com. Alternatively, you can use their ticketing system by going to this page. G2A typically responds to customer support requests quickly. But during peak periods, there may be a small delay in the response time.
Yes, you can return various products for a full refund, especially if there is a problem with a game. Certain products, like keys for games, cannot be refunded once they have been used. With that said, G2A does have a marketplace where you can resell keys for games you are no longer using. This can help recoup your costs if you activated the key already. More information can be found in the Terms & Conditions of each individual seller.
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