LastPass Full Review 2024: Is It Secure, Safe, and Good?

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LastPass Full Review 2024: Is It Secure, Safe, and Good?

LastPass is really safe and has lots of extra cool stuff compared to other similar services. It’s also not too expensive. They keep your data super secure by using really strong encryption, kind of like what the military uses. Plus, they promise not to peek at your info themselves. You can also add extra layers of security like using a code from your phone or your fingerprint to log in.

LastPass also offers many additional features, including:
Password sharingShare passwords with one person for free or with more people if you pay.
Security dashboardCheck your passwords to find old or weak ones. Also, see if your accounts were leaked online.
Account recoveryGet back into your account even if you forget your main password.
Emergency accessLet trusted people get into your account in an emergency.
Country restrictionChoose which countries can see your passwords.
Credit monitoringKeep an eye on your credit to make sure nobody’s stealing your identity. (Only in the US)

Using LastPass was easy for me. I could add my logins, and it would save and fill them in automatically. Setting up extra security with two-factor authentication was easy too. Plus, all the extra tools LastPass offers were easy to use.

But, there are a couple of things I think LastPass could do better. Importing passwords into LastPass wasn’t very clear, and getting help from their customer support wasn’t as easy as I’d hoped.

LastPass has a really good free plan. You can store as many passwords as you want on your phone or computer (but not both at the same time), and you get dark web monitoring and can share passwords with one other person for free. Their paid plans, LastPass Premium and LastPass Families, give you even more features and are worth the money.

If you’re not sure if LastPass is right for you, they offer a 30-day free trial for their paid plans. So, you can try it out without any risk and decide if it’s the best option for you.

🏅 Overall Rank#6 out of 58 password managers
🔐 Encryption256-bit AES
🎁 Free PlanUnlimited passwords, unlimited desktop or mobile devices
💸 PricingStarting at INR250 per month
💰 Money-Back Guarantee30-day free trial
📀 Operating SystemsWindows, Android, Mac, iOS, Linux

LastPass is a very user-friendly and feature-rich password manager. All of its packages come with a wide range of easy-to-use security features — from basic password management features like auto-save and auto-fill to extra tools such as password auditing and emergency access.

LastPass’s Free plan is one of the best free plans on the market. Its paid plans come with more features than most password managers, and at a great price, too.

LastPass has all of the essential security features needed to keep your data secure, including:

256-bit AES encryptionVery strong encryption to keep your data safe.
Zero-knowledge architectureLastPass doesn’t know your passwords or other info you store.
Multiple 2FA optionsChoose from different ways to add extra security to your account.
Passwordless loginLog in without typing a password, making it even easier.
Additional Security Tools
* Password security auditing
* Secure password sharing
* Multiple account recovery options
* Emergency access

LastPass provides user-friendly web vaults and desktop apps for Windows and macOS. Each is intuitive, making it simple to add, customize, and edit entries.

I like that LastPass lets you save lots of different things, like passwords, notes, addresses, and more. You can even make your own custom items if you want more control over what you save.

LastPass makes it really easy to keep your stuff organized. You can make lots of folders and even put folders inside other folders. This helps you keep your passwords and other things neat and tidy.

Adding new stuff to your vault is easy too. Just click the red ‘+’ button and choose what you want to add. But, it’s even easier if you use the browser extension. It can save your passwords automatically when you log into new accounts online.

LastPass has different settings to keep your stuff safe and organized. When you’re editing items, you can choose if you want them to log in automatically or fill in forms for you. This can be handy for sites where you want extra security, like your bank.

You can also make LastPass ask for your main password again before it fills in certain things. And you can pick which language it uses to fill in forms. You can even mark items as favorites to find them quickly.

Overall, LastPass’s vault is really useful and easy to use. It’s great for keeping things organized, and adding or changing stuff is a breeze. Being able to make your own items is a cool feature too. While it would be nice to have multiple vaults like 1Password, LastPass’s way of organizing things still works well.

I really like LastPass’s browser extension. It’s available for Chrome, Firefox, Safari, Opera, and Edge. The extension provides access to all of LastPass’s essential features directly from your browser. You can conveniently search your entire password vault, view all your stored items, add or edit entries, or directly launch a website.

The browser extension also comes equipped with a built-in password generator and a shortcut to LastPass’s Security Dashboard. However, clicking on this shortcut redirects you to the web vault where you’ll find additional functions, like importing data from another password manager.

In my testing, LastPass’s browser extension worked really well. The auto-save and auto-fill features stood out in particular. Whenever I logged into an online account for the first time, LastPass promptly offered to save my credentials. And whenever I navigated to a login field, LastPass automatically populated my username and password.

LastPass’s auto-fill feature worked perfectly every time when I tested it on many of my online account login pages. If I needed to use a different account — or if for any reason LastPass couldn’t recognize the site — I could click the LastPass logo in the login fields and select the login I needed. Other browser extensions, like Bitwarden’s, are a bit clunkier and less intuitive when it comes to auto-fill.

Overall, LastPass’s browser extension ranks among the best I’ve ever used. Its auto-save and auto-fill functions work seamlessly, and the ease of importing, exporting, adding, editing, and generating passwords makes it stand out. It is user-friendly enough for even complete beginners to quickly figure it out.

LastPass’s password generator is user-friendly with 3 ways to create secure passwords. You can access it either using the in-field icon, from the Security Dashboard in the web app, or from the browser extension. However, you can’t open the password generator when adding new passwords to the web vault, which is a bit annoying. Instead, you need to go to the Security Dashboard, view passwords that are at-risk, and click on the link to the generator. You can also open the generator directly from the browser extension.

The generator worked perfectly in my tests. I tested it by signing up for several new online accounts and using it to generate each new password. During each signup, I just had to click on the LastPass logo in the password field (or open the extension and click on the generator), and LastPass would generate a complex password. The default password length is 16, but you can generate passwords up to 99 characters long. The passwords can contain uppercase letters, lowercase letters, numbers, and symbols.

The generator can create passwords that are ‘easy to say’ or ‘easy to read’, which is great. Passwords that are easy to say have no special characters or numbers, and passwords that are easy to read have no confusing characters (like “O” vs. “0” or “l” vs. “I”). Some of my passwords need to be easy to read — like my Wi-Fi password which gets shared with guests all the time — so I think this is a really cool feature. Note that you can only make use of these customization options through the web dashboard, as they don’t come up when you open the generator via the browser extension.

The only improvement I’d like to see is the ability to generate passphrases like you can with NordPass and Bitwarden.

Overall, LastPass makes creating secure passwords simple. The password generator pops up any time you click on the LastPass logo in the password field, and it offers a lot more functionality than many competing password managers. I especially like that LastPass’s password generator offers helpful options like generating passwords that are ‘easy to read’ and ‘easy to say’.

Two-factor authentication (2FA) requires users to verify their identity with a second form of authentication like a code or a fingerprint scan. So, whenever you want to log into your account, you’ll need to provide your master password and either enter a code or scan your fingerprint. This added layer of security ensures that a hacker can’t access your password vault even if they somehow knew your master password. Note that there are now also passwordless authentication options with LastPass, which negate the need to enter your master password at all — you can read more about that below.

LastPass offers a wide variety of 2FA options. It’s compatible with third-party authenticator apps like Google Authenticator, Microsoft Authenticator, Duo Security, Grid, and the now-defunct Toopher (although Salesforce has acquired Toopher and it’s no longer accepting new users, those who installed the Toopher app before the acquisition can continue using it with LastPass).

All LastPass plans come with the LastPass Authenticator app for your phone. It works on both Android and iOS and offers three different ways to verify your identity: with a 6-digit code, SMS codes, or push notifications. If you upgrade to LastPass Premium, you can also use it with a USB device called YubiKey, or with fingerprint and smart card readers. Free users can use YubiKey for logging in without a password, but not for extra security.

Setting up LastPass’s two-factor authentication (2FA) is really easy. Just go to your Account Settings and click on Multifactor Options. From there, you can choose which method you want to use and follow the instructions to set it up.

LastPass Authenticator can also generate codes for other apps, like Google. For example, I connected it to my Google account, so whenever I log in, I have to use LastPass Authenticator as an extra security step. Just note that LastPass Authenticator might show up as “Google Authenticator” on the verification screen, which can be a little confusing.

LastPass also lets you set up trusted devices — if you don’t want to use two-factor authentication on a specific device, you can mark it as trusted, and LastPass won’t ask you to type in a code or use a fingerprint on that device for 30 days.

Overall, LastPass’s 2FA options are among the best on the market. It supports a huge number of authenticator apps, as well as other options like USB authentication and fingerprint/card reader. Even top competitors like Dashlane don’t have such an extensive range of 2FA options. And LastPass offers its own Authenticator app which you can use to log into your LastPass vaults and secure other accounts that support two-factor authentication.

LastPass makes it easy to share passwords and data with other users. To share an item, simply click on the sharing button next to each entry. A new window will appear, and all you have to do then is enter the email address of the person you want to share the entry with. You can choose whether or not the recipient can view the password.

You can also share one or more items via the Sharing Center, by clicking on the red ‘+’ button.

LastPass’s sharing function worked flawlessly in my tests. I shared a couple of passwords with a colleague who already had a LastPass account. After receiving an email from LastPass which informed him of the password share, my colleague logged into his LastPass account and accepted the passwords I’d shared with him. Because I chose not to let my colleague view the shared passwords, he could only use them (without seeing what the actual passwords were).

LastPass also lets you revoke access to an entry at any time. All you have to do is go to the Sharing Center and click on the ‘x’ button next to an entry, and the password recipient will no longer have access to that entry.

Even LastPass Free lets you share passwords, but only with 1 person (Dashlane Free on the other hand lets you share with unlimited Dashlane users). I think it’s great that you can share passwords at all on LastPass’s free plan, but to share with multiple people, you need LastPass Premium. LastPass Families also lets you share an unlimited number of folders with up to 5 family members.

Overall, LastPass’s password-sharing function is really good. You can easily share one or more passwords with other LastPass users — and password sharing is even available on the free plan! While free LastPass users can share passwords with 1 other user, if you opt for a premium plan, you can share entries with multiple users. LastPass makes password and data sharing very simple, and I really love that you can conceal shared passwords (so recipients can use the passwords, but not actually see them) and revoke access at any time.

LastPass’s Security Dashboard offers a security score and dark web monitoring. The security score audits the strength of all the passwords in the LastPass vault, whereas dark web monitoring alerts you if the emails stored in the vault have been compromised in a data breach.

LastPass’s security dashboard assigns you an overall security score for all of your passwords based on how old they are, how strong they are, and whether they’ve been repeated. It also lets you know if any passwords have been potentially breached. You can increase your score by strengthening or changing those passwords, or by enabling two-factor authentication.

I added several weak and duplicate passwords to my LastPass vault — and the security score feature identified all of them. To increase my security score, LastPass gave me the option to launch the sites where weak passwords had been found and change them manually.

LastPass keeps an eye on the dark web using a database from Enzoic. It checks if any emails stored in your vault have been leaked. During my tests, LastPass told me if any of my online accounts were part of a data breach. It also told me what info was leaked, like my email, password, phone number, and name. Then, I could go and change the password for that account myself. LastPass’s dark web monitoring isn’t as detailed as Dashlane’s, but it’s still good. And the best part is, even if you use the free version of LastPass, you still get this feature.

I think LastPass’s Security Dashboard is great. It helped me keep track of how strong my passwords were and fix any problems easily. In my tests, LastPass spotted all my weak passwords and even told me if one of my emails was part of a data breach. While other password managers have similar dashboards, LastPass’s is simpler and easier to use.

LastPass offers many options to recover your LastPass account if you forget your master password. Some password managers offer one or two account recovery options, but LastPass offers far more than most competitors — and all of them are very easy to set up and use. Options include:

  1. Mobile account recovery. If you forget your master password, you can easily confirm your identity using either Touch ID or Face ID on the mobile app login screen, and then set a new master password. This works for both iOS and Android devices. As soon as you download the LastPass mobile app, LastPass will prompt you to enable biometric logins — all you have to do is scan your fingerprint or face.
  2. Master password hint. If you lose your master password, LastPass can send a master password hint to the email address registered with your LastPass account. You can set up a master password hint when creating a LastPass account, when changing your master password, or you can manually enter the hint in Account Settings.
  3. SMS recovery. You can set up a recovery phone in Account Settings, and if you forget your master password, LastPass will send a code to the provided phone number.
  4. Restore your previous master password. You can recover your account with your old master password, but only if the password change was made within the last 30 days. However, your account will be restored to how it was when you changed passwords, meaning that some recent data may be lost.
  5. Recovery one-time password. Every time you log into LastPass via a browser extension, LastPass creates a recovery one-time password which can be used to reset your master password.

I really like all of LastPass’s account recovery options — I tried all of them, and I was able to recover my account and set up a new master password in 1 minute or less, no matter which recovery option I used. LastPass is one of the rare password managers that offers many account recovery options (some top password managers like Sticky Password don’t have any). If you ever happen to forget your master password, LastPass makes it incredibly easy for you to gain access to your vault.

Emergency access lets you assign a trusted contact, who can access your LastPass vault if necessary. To set up emergency access, you only have to type in the email address of your trusted contact and select a waiting period — from “immediately” up to “30 days”.

The emergency access feature is very easy to use. I tested this feature by assigning my best friend as an emergency contact, and I chose to immediately give him access to my vault. My friend received my invitation, accepted my request, and was immediately able to see all of my LastPass entries in his LastPass vault. If you set a longer waiting period, you can deny access to your LastPass vault within the specified waiting period.

You can also revoke access to your vault at any time, and you can opt out at any time if another LastPass user nominates you as an emergency contact.

LastPass Additional Features
Country restriction
One-time passwords (OTPs)
Credit monitoring (US customers only)
Passwordless options
Never URLs
Equivalent Domains

LastPass’s country restriction feature is really handy. It lets you decide which countries can access your LastPass vault. By default, you can log in from anywhere in the world. But if you want extra security, you can set up country restrictions to block access from certain places.

Just remember, if you travel to a different country, you need to update your settings so you can still get into your vault. And if you use a VPN a lot, make sure the countries you connect to can still access your vault.

  1. One-time passwords: These are special passwords you can use when logging into your LastPass account from a device you’re not sure about. You generate them after you log in and can use them instead of your regular password on untrusted devices. They’re only good for one use, so even if someone gets hold of one, they can’t get into your vault.
  2. Credit monitoring: LastPass keeps an eye on your credit reports if you’re in the US. It lets you know if there are any changes that might mean your identity is stolen. This feature comes with paid plans, but you can get more coverage with the premium version. However, I think antivirus companies like Norton offer better identity theft protection.
  3. Passwordless options: This feature lets you get into your vault without typing your main password. Instead, you can use things like the LastPass Authenticator app, your fingerprint, or a USB key.
  4. Never URLs: You can use this to stop LastPass from doing certain things on specific websites. For example, you can make it never save logins for a site or never fill in forms automatically. This is handy if other people use your device, or if you have accounts you don’t want linked to LastPass.

Another convenient tool that advanced users may find useful is Equivalent Domains, which lets you use the same login for companies that use the same login service. For instance, you can set this up for and LastPass provides a list of global equivalent domains but you can manually enter your own.

I really like these additional features. LastPass is the only password manager that provides country restrictions, which can prevent hackers from other countries from accessing user vaults. I also like that you can generate one-time passwords for logging into your LastPass account from a device you don’t trust, which prevents keyloggers from capturing your master password. And LastPass’s credit monitoring is a useful addition — but it’s only available for US users.

LastPass offers 3 plans for personal use and 2 plans for business use. All of LastPass’s plans are billed annually — there’s no monthly plan, and unlike top competitors like Dashlane, LastPass doesn’t offer a money-back guarantee. That said, it’s good to know that it’s pretty easy to cancel your LastPass subscription.

However, LastPass offers a free version for individual users, and all of its paid plans include a free trial (30 days for single users and families, 14 days for businesses).

Here’s a quick overview of LastPass plans:

LastPass FreeLastPass PremiumLastPass Families
PlatformsWindows, Android, Mac, iOS, LinuxWindows, Android, Mac, iOS, LinuxWindows, Android, Mac, iOS, Linux
PriceFreeINR250 / monthINR340 / month
Number of licenses116
Unlimited passwords
Unlimited devices
(unlimited mobile or computer, not both)
Passwordless login
Unlimited shared folders
One-to-one sharing
(limited to 1 specific user)
One-to-many sharing
(share whole folders)
Grant emergency access
1 GB file storage
(Per user)
Dark web monitoring
Email support
Credit monitoring

LastPass Free is one of my favorite free password managers on the market today. It has a huge range of features that many other free password managers don’t include, such as:

FeatureWhat it Does
Unlimited password storageYou can save as many passwords as you want in a safe place.
Secure notes storageKeep important stuff like credit card numbers and documents protected.
One-to-one password sharingShare a password securely with just one other person.
Password generatorMake strong, unique passwords easily for all your accounts.
Security dashboard with password auditingSee how strong your passwords are and make them better if needed.
Dark web monitoringGet alerted if your login info is found on the dark web, where hackers hang out.
Password auto-save and auto-fillYour passwords are saved and filled in automatically when you need them, making logging in easier.
Two-factor authenticationAdd extra security to your account with another step when you log in.
LastPass AuthenticatorUse LastPass Authenticator to keep your accounts even safer when you log in.

LastPass works on computers like Windows, Mac, and Linux, and even on some tablets like Windows tablets. For mobile devices, you can use it on Android phones, iPhones, tablets like iPads, and even on smartwatches. This means you can use it on many different devices, which is better than some other free plans that only let you use it on one device.

Overall, LastPass’s free plan is better than most other free password managers, except for Bitwarden, which lets you use it on unlimited devices, both computers and mobiles. However, LastPass Free doesn’t have some advanced security features like emergency access or advanced 2FA options. It does give you secure storage on the cloud, but you can only store up to 50 MB. Also, it doesn’t offer email support anymore.

Still, LastPass’s free version is a good choice if you want a free password manager with lots of features.

  • One-to-many password sharing.
  • Advanced two-factor authentication options.
  • Emergency access.
  • 1 GB secure cloud storage.
  • Credit monitoring/identity theft protection (US only).
  • Phone support.

At INR250 / month, LastPass Premium is a really good value. It’s the same price as many other password managers that offer fewer features, and you can try out all of its premium features risk-free with a 30-day free trial to see if it’s the best choice for you.

Along with all of the features in LastPass Premium, LastPass Families also has:

  • Family manager dashboard. Easily add and remove members using their email addresses.
  • Unlimited shared folders. Grant users shared access to specific password folders. This is a convenient way for individuals or groups to share data.

LastPass Families is one of the best family password managers in 2024. The dashboard makes it very easy to manage who has access to shared folders.

The only downside of this plan is that LastPass doesn’t let you add more users. If you need coverage for more than 6 users, I recommend 1Password’s family plan, as it gives the option to add more users for a small fee and has a similar level of security features — making it a more cost-effective option for larger families. I also like Dashlane’s Friends & Family plan, which allows up to 10 users and includes a VPN. That said, LastPass’s family plan also has a risk-free 30-day trial, so you can try it and see if it’s right for you.

LastPass has 2 plans for business users: Teams and BusinessLastPass Teams covers up to 50 users for INR340 / month and comes with standard two-factor authentication. This plan also has:

  • Easy-to-use admin dashboard.
  • Company-controlled password vault for every employee.
  • Password generator.
  • Passwordless login.
  • Auto-save and auto-fill.
  • Shared folders.
  • Security dashboard and dark web monitoring.
  • 24/7 email support.

LastPass Business covers an unlimited number of users, and as well as including all of the features in LastPass Teams, it adds the following tools for INR590 / month:

  • Over 100 customizable security policies.
  • Authentication for SSO/Cloud apps.
  • Free LastPass Families account for employees.
  • Extensive SSO reporting.

You can also add on Advanced SSO, which adds unlimited cloud applications to LastPass’s single sign-on, and Advanced MFA, which offers simple, passwordless multi-factor authentication, at a small additional cost per user.

LastPass’s business plans are reasonably priced and definitely worth looking into, making it to the list of best business password managers in 2024. And all of the business plans come with a 14-day free trial, so there’s no risk in trying them out.

Installing and setting up LastPass is very simple. To create a LastPass account, you need to enter an email address and select a master password that is at least 12 characters long, and has at least 1 number, 1 lowercase letter, 1 uppercase letter, and 1 special character or symbol. The final requirement for creating a master password is that it can’t be the same as your email address.

LastPass provides a short explanation of what makes a strong master password. It advises you to create a totally random password like ‘r50$K28vaIFiYxaY. I was provided with a link to LastPass’s in-browser password generator, so this was super easy. While I like that LastPass has several requirements for creating a good master password, I was a bit surprised that I could create my account using LastPass’s example password!

Next, I was prompted to install the browser extension. The browser extension installation was quick and easy — taking just one click.

When I installed the browser extension, I was immediately taken to the web vault. You can also download a desktop app for Windows from the Microsoft Store, but I found it much more convenient to use the web vault. Plus, when you use the web vault, you can access all of your passwords from any computer.

On opening the web vault for the first time, LastPass offers some guidance — it shows you how to save a password, asks you to try out auto-fill, and provides a brief tour of the vault, which explains what most of LastPass’s features do.

I like how easy it is to set up passwordless logins with LastPass — you can do it from your web vault in just a few clicks. Find Account Settings in the bar on the left of the page, then click on the Passwordless Options tab. LastPass will walk you through the rest and provide you with 3 passwordless options: the LastPass Authenticator app, biometrics (Windows Hello or Touch ID if you’re using a Mac), and USB security key. You can also find links to the Account Settings tab in the browser extensions, but for some reason there’s no way to get there from the desktop apps.

I tested the biometrics feature on my Mac, and it worked perfectly. To set it up, I had to input my master password, then I was asked for my phone number to receive a verification code. Once I typed in the code and completed the setup, LastPass gave me the option to log out and try out the biometric login feature. I logged out and was able to log back into my vault with my Touch ID seamlessly.

I really like that LastPass includes a quick tutorial on how to use its features — this is very useful for non-technical users. However, I don’t like that LastPass doesn’t recommend that you import passwords after you’ve finished setting up your account. Still, there are two simple ways to import passwords to LastPass’s vault: you can import your existing passwords from the dashboard or you can use the browser extension.

LastPass supports importing data from many major password managers —  including 1Password, Dashlane, and a handful of others. You can also import passwords from Google Chrome. However, importing passwords to LastPass isn’t as streamlined as I’d like it to be. For instance, after I chose to import my passwords from Google Chrome, LastPass provided me with instructions on how to export my passwords from Chrome. Once I exported the passwords, I had to upload the file to LastPass. While this isn’t difficult, I much prefer competitors like Keeper which provide one-click password import.

Other than that, I found using LastPass to be very easy. I really appreciate that LastPass provides in-app instructions on how to save passwords, use the auto-fill function, and access all of the other features in the vault. Advanced users will like that LastPass offers a ton of features, and I’m pretty confident that even non-tech-savvy users will find LastPass simple to use.

LastPass offers mobile apps for iOS and Android. On both my iPhone and Android, all I needed to do was download the app and enter my email and master password. Before I even logged in, I could immediately adjust login settings, enabling LastPass to remember my email address (turned on by default) and master password (disabled by default).

I was surprised that LastPass offered to remember my master password, as remembering the master password on mobile devices isn’t recommended. However, when I went to enable this option, I did receive a warning that it would decrease my account’s security. And because of the warning I received, I ultimately decided not to let LastPass remember my master password.

LastPass asked me to authenticate my identity with the LastPass Authenticator as soon as I entered my email and master password (because I had already set up two-factor authentication in my web vault). LastPass then prompted me to turn on biometric logins to unlock my vault, also informing me that I could use biometric logins as an account recovery option.

I found it easy to set up biometric login on my mobile devices. I set it up on both my iPhone 12 and Infinix Note 8i, and I could easily log into my account with my face ID and fingerprint, respectively.

Once I finished setting up LastPass, I could see all my passwords, notes, addresses, and payment cards in one place. Adding, editing, and sharing items was easy, whether I was using the mobile app or the web version.

During my tests, LastPass’s auto-fill feature worked perfectly every time. I also liked that it could auto-fill addresses and credit card details for me.

The Security tab has some useful features, like the password generator and emergency access. There’s also a security challenge that checks your password strength. However, the security dashboard is only available on the desktop version.

The Sharing Center on mobile isn’t very helpful for individual users. It’s mainly for family users who want to share folders.

Overall, I found LastPass’s iOS and Android apps really easy to use. They’re different from the web version, but still simple to navigate. Compared to other password managers, LastPass’s mobile apps stand out for their features and ease of use. It’s nice to see LastPass making an effort to cater to mobile users.

LastPass provides a range of customer support resources. Its support center is extensive, featuring numerous training videos, “How To” guides, and FAQs. There’s also a community forum for users to exchange insights and solutions.

If you have questions, LastPass has a chatbot on its website. But it’s not very helpful. It gives basic answers and can’t handle complex questions. Compared to other password managers like Dashlane, which have live chat support in many languages, LastPass’s chatbot falls short.

LastPass says it offers live chat support, but it’s not reliable. It’s only for premium customers, and even then, you might not get connected to a real person. I tried many times and never got through. LastPass should improve this by adding a queue system so users know when they might talk to someone.

You can also email LastPass for help. Just log in to the support center and click “Contact Us.” But email support is only for premium, Teams, and LastPass Business users. Teams and Business plans get 24/7 support. The good thing is, they usually respond to emails in about 5 hours, which is pretty fast.

Paid LastPass users have a cool perk: phone support. It’s not common for password managers to offer this. You have to request a call through the support center, but when I tried it, I got a call back quickly. The person who helped me was friendly and fixed my problem fast.

LastPass also has three Twitter accounts. One tells you about service issues, one offers live support on weekdays, and the third shares updates and blogs about LastPass. But it’s not easy to find these accounts on LastPass’s website. I had to click around a bit to find them. I asked a question outside of their support hours and got an answer in about 12 hours, which isn’t too bad.

LastPass should make it easier to find their customer support. Email and Twitter support teams replied quickly and knew their stuff. But finding them took too much time. Luckily, LastPass’s website has lots of helpful info, so most people won’t need to contact support.

LastPass is pretty solid overall, but there are a few things that it can do better. First off, the interface feels a bit dated. It’s functional, sure, but when you compare it to some of the newer, sleeker designs of other password managers such as 1Password or Dashlane, LastPass looks a little behind the times.

Furthermore, while it’s really nice that LastPass has an authenticator, I don’t like that LastPass Authenticator is a separate app on mobile. I find this a bit annoying, having to juggle between two apps instead of having everything in one place. It just seems like an unnecessary extra step.

Something else that I think can be improved is the customization options for generating passwords — they’re only accessible through the web dashboard. They don’t come up when you use the generator via the browser extension. It’s a bit inconvenient because sometimes you just want to quickly generate a password without having to go through the dashboard.

LastPass can also add passphrases to its generator, which is something I really like about 1Password and RoboForm. Passphrases are great because they’re secure but also easier to remember than a random string of characters. It’s a feature I’d definitely like to see in LastPass.

Overall, LastPass does the job well, but these little tweaks would make it even better for me.

Yes, LastPass is safe, secure, and easy to use. It uses bank-grade 256-bit AES encryption to ensure all passwords are stored safely, it has a zero-knowledge policy, and it includes many advanced multi-factor authentication options for extra layers of security.

LastPass also has several advanced security features — including secure password sharing, password strength auditing, dark web monitoring, emergency access, multiple recovery options, and even credit monitoring for US users.

And LastPass’s interface is very easy to navigate. I had no issue adding, editing, or customizing passwords and other data in the web vault or on the mobile app, and the browser extension made it incredibly easy for me to auto-save and auto-fill logins.

While I really like LastPass, I do have a couple of minor complaints. I’d like to see LastPass improve its password importing process, and it would be great if there was an easier way for users to contact customer support.

That said, LastPass is one of the best password managers on the market. It’s a great choice for both beginner and tech-savvy users, it has a wide range of additional tools that most other password managers don’t offer, and it’s pretty affordable. LastPass Free is one of the best free password managers out there, with unlimited storage on unlimited mobile or computer devices and one-to-one password sharing. LastPass Premiumadds tons of great features, including emergency access, cloud storage, and advanced authentication features. LastPass Familiesis also one of the better family plans, coming with a family manager dashboard and unlimited sharing between up to 6 plan members. LastPass doesn’t have a money-back guarantee, but it does have a risk-free 30-day trial on its premium plans.

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