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At eBay, we create pathways to connect millions of sellers and buyers in more than 190 markets around the world. Our technology empowers our customers, providing everyone the opportunity to grow and thrive — no matter who they are or where they are in the world. And the ripple effect of our work creates waves of change for our customers, our company, our communities and our planet.
eBay offers a local pickup option, particularly useful for large items, where sellers provide the opportunity for buyers to collect items in person instead of shipping them. Buyers can inspect the item before taking it home and save on shipping costs. After purchasing an item available for local pickup, buyers contact the seller to arrange a pickup time and payment method. Payment methods can include credit card, digital wallets, internet banking, check, money order, or cash. eBay sends a Local Pickup code (a QR code and a six-digit code) to the buyer’s messages, which the seller scans or enters on the eBay app to confirm the pickup. Listings with local pickup can be found by selecting “free local pickup” in the search filters or using the advanced search to filter to see only local pickup listings. Buyers can contact sellers for more information about the pickup process, if needed. Items collected in person are still covered by eBay Money Back Guarantee under certain conditions.
eBay does not directly ship goods sold on the website. However, sellers offer free shipping on selected goods. The cost of shipping is usually added to the total cost of the item being purchased. Additionally, there are a lot of shipping companies available for shoppers to choose from.
eBay has a money-back guarantee that covers most transactions on the site. A buyer can get their money back if an item purchased never arrived, is faulty, or arrived damaged. If the item delivered does not match the product description, the buyer can be refunded. The seller has three business days to respond to the shopper once an item has been returned. How the seller responds is entirely dependent on the reasons why the item has been returned.
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