About Travelocity
Your complete directory to mastering Travelocity. Discover how to unlock exclusive member discounts, navigate flight cancellations, and score the best bundled deals on global vacations.
Owned by the massive Expedia Group, Travelocity is one of the world's most trusted and recognized Online Travel Agencies (OTAs). Famous for their iconic "Roaming Gnome" mascot, Travelocity serves as a massive one-stop shop for everything you need to build the perfect vacation. You can book flights, reserve hotel rooms, rent cars, secure cruise cabins, and purchase tickets for local activities and excursions all on a single platform.
Because Travelocity aggregates data from hundreds of airlines and hundreds of thousands of hotels globally, they offer incredible flexibility. Their powerful search engine allows you to compare prices instantly, ensuring you are getting the absolute best market rate for your travel dates.
Travelocity stands firmly behind their pricing. If you book a hotel, flight, or rental car and happen to find a cheaper identical itinerary on a competitor's website within 24 hours, Travelocity will match the price and refund you the difference. (Terms and conditions apply; the itinerary must be exactly identical).
Booking travel can be expensive, but utilizing Travelocity's ecosystem correctly can save you hundreds—if not thousands—of dollars on a single family vacation.
Never checkout as a "Guest." Creating a free Travelocity account instantly unlocks Member Prices, which grant you an automatic 10% or more off tens of thousands of select hotels worldwide. Just look for the yellow "Member Price" badge!
Download the free Travelocity App for iOS or Android. Travelocity frequently runs mobile-only promotions where you can secure an extra 15% to 20% off specific hotel bookings that are completely invisible to desktop users.
The biggest hack in online travel: always bundle! If you need both a flight and a hotel, use the "Packages" tab to book them together in a single transaction. Airlines and hotels offer massive wholesale discounts to OTAs for bundled packages, saving you up to hundreds of dollars.
Travelocity is an entirely digital platform. They do not ship physical paper tickets, boarding passes, or hotel vouchers to your home address, saving you from worrying about lost mail.
If you don't see your itinerary email within 15 minutes of booking, check your spam or junk folder immediately. Without this email, you will not have the airline confirmation codes required to check into your flight or manage your seats.
Because Travelocity acts as a middleman between you and the travel providers, their refund policies are strictly dictated by the specific airlines and hotels you chose during checkout.
For the vast majority of flights departing from or arriving in the United States, you have a 24-hour window from the time of booking to cancel your flight for a full, penalty-free refund, provided you booked at least 7 days before departure. This is a federally mandated rule that Travelocity proudly upholds.
Hotel refund policies vary drastically based on the specific room rate you selected:
How to Cancel: To cancel or change a booking, log into your account, go to "My Trips," select the itinerary, and click the "Cancel" or "Change" button. The system will automatically calculate any applicable fees or refunds before you finalize the decision.
If a flight gets delayed, a hotel loses your reservation, or you need to make an emergency itinerary change, Travelocity provides comprehensive 24/7 support.
Travelocity utilizes advanced AI alongside human agents to resolve issues rapidly.
Follow Travelocity's famous mascot for travel inspiration, exclusive promo codes, and fun giveaways!
We have compiled the most common questions regarding booking on Travelocity to ensure your next vacation goes off without a hitch.
On the final checkout page (where you enter your credit card information), look for a hyperlink that says "Use a coupon, credit, or promotion code." Click it, type your code into the box, and hit apply to see your new discounted total. Note that promo codes usually only apply to "Pay Now" standalone hotel bookings, not flights.
Yes! When searching for flights on the homepage, simply change the toggle from "Roundtrip" or "One-way" to "Multi-city." This allows you to build complex itineraries, such as flying from New York to London, and then returning from Paris back to New York.
Travelocity generally does not charge a booking fee for standalone hotel reservations or car rentals. However, they may charge a small booking fee on certain airline tickets, which will always be clearly displayed in the taxes and fees breakdown before you pay.
Usually, yes. During the checkout process, Travelocity will often display a seat map allowing you to select your seats. However, if you book a "Basic Economy" ticket, seat selection is generally prohibited until check-in. You can also use your airline confirmation code to select seats directly on the airline's website after booking.
If the airline officially cancels your flight (due to weather, mechanical issues, or scheduling), you are legally entitled to a full refund or a rebooking on the next available flight. While you booked through Travelocity, it is often faster to negotiate directly with the airline's customer service desk at the airport for immediate rebooking.
For many hotels, Travelocity gives you the option to "Pay Now" (Travelocity charges your card immediately) or "Pay Later." If you choose "Pay Later," you will not be charged until you physically arrive at the hotel's front desk. Please note that promo codes generally only work on "Pay Now" bookings.