What is SHEIN? (es.shein.com)

SHEIN is a global B2C fast-fashion e-commerce powerhouse that has completely revolutionized the way the world shops for apparel. Founded with the philosophy that "everyone can enjoy the beauty of fashion," SHEIN drops thousands of new styles onto their Spanish storefront (es.shein.com) every single day. By utilizing a highly advanced, data-driven supply chain, they are able to offer the absolute latest global trends at incredibly disruptive, low prices.

While SHEIN originally gained fame for its hyper-affordable women's fashion, the platform has massively expanded. Today, the Spanish site serves as a comprehensive lifestyle department store featuring SHEIN Men, Kids, SHEIN Curve (inclusive plus-sizing), SHEGLAM (viral beauty products), and SHEIN Home (decor and pet supplies).

The SHEIN VIP Program

When you create an account in Spain, you automatically join the SHEIN VIP loyalty tier system. By completing purchases, you level up from S1 to S3. Reaching S3 status unlocks elite benefits including faster refund processing, exclusive VIP promotional events, free shipping festival access, and a dedicated customer service hotline.

Latest Offers & Discount Hacks

Shopping on SHEIN is already cheap, but the platform is famously generous with promotional codes, points, and flash sales. If you know how the system works, you can easily stack discounts to reduce your cart total by an additional 20% to 40%. Here are the best ways to maximize your savings.

New User

New Customer Discount

If you are registering an account on es.shein.com for the very first time, you are immediately greeted with a welcome package. This usually includes an exclusive coupon for 15% to 20% OFF your first order, plus free shipping with no minimum spend.

Daily Points

The SHEIN Points Ecosystem

Points translate directly into cash at checkout (100 points = $1 USD equivalent). You don't even need to spend money to earn them. You can earn points by checking in daily on the app, tuning into SHEIN Live streams, participating in outfit contests, and verifying your email.

Reviews

Review & Earn

Never throw away your packaging before leaving a review! SHEIN rewards you heavily for feedback. You earn base points for a text review, extra points if you upload a high-quality photo of the item, and even more points if you input your accurate sizing information to help other buyers.

Flash Sales

"Ventas Flash" & Sundays

SHEIN Spain hosts rotating "Ventas Flash" (Flash Sales) every 24 hours where top-rated items are slashed by up to 80%. Furthermore, keep an eye on the app on Sundays—SHEIN frequently runs Free Shipping Sundays with no minimum order threshold for a few random hours.

Shipping, Delivery & Customs to Spain

Because SHEIN's primary manufacturing hubs are located overseas, shipping takes slightly longer than local European retailers, but the savings heavily outweigh the wait time. SHEIN has deeply integrated with Spanish logistics networks (like Correos and Mondial Relay) to ensure smooth delivery.

Free Shipping Thresholds

For shoppers in mainland Spain and the Balearic Islands, Standard Delivery is usually FREE on orders over 29,00€. If your cart is under 29€, standard shipping typically costs around 3,90€. During special promotional periods (like Black Friday or Summer Sales), SHEIN often lowers the free shipping threshold to just 9€.

Delivery Methods & Timelines

Standard Shipping (Envío Estándar): Generally takes between 7 to 10 working days to arrive in Spain. It is fully trackable via your SHEIN account.
Economic Shipping (Envío Económico): A slightly slower, cheaper option (often free or 1,90€) taking 10 to 14 working days.
Punto de Recogida (Pickup Points): Instead of home delivery, you can choose to have your package sent to a local convenience store or locker via Punto Pack / Mondial Relay. This is incredibly secure and often knocks the shipping price down.

What About Customs and Import Duties?

Since Brexit and the new 2021 EU VAT rules, many shoppers worry about customs fees. Fortunately, when ordering from es.shein.com to Spain via standard shipping, SHEIN pays the applicable VAT and customs duties in advance. The price you see at checkout is the final price. You will not receive a surprise tax bill from Correos upon delivery.

The SHEIN Spain Return Policy (45 Days)

Buying clothes online without trying them on can be daunting, which is why SHEIN offers a highly accommodating return policy for the Spanish market. You have a massive 45 days from the date of purchase to decide if you want to keep your items.

The "First Return is Free" Rule

SHEIN allows you to make your first return on every single order completely FREE. When you process a return in the app, SHEIN will generate a free Punto Pack/Mondial Relay or Correos shipping label. You simply print it, stick it on the original bag, and drop it off at the designated location.

If you forget to include an item and need to make a second return from that exact same order, a flat fee of 4,50€ will be deducted from your final refund amount. Therefore, it is highly recommended to try on all your items and return them together in one single package.

Non-Returnable Items (Strict Hygiene Policy)

Due to strict health and hygiene regulations, SHEIN will immediately reject returns of the following items: Bodysuits, lingerie, underwear, swimwear (if the hygienic liner is removed), jewelry (earrings), beauty products, and pet supplies. Furthermore, any clothing that shows signs of being worn, washed, damaged, or is missing its original tags will not be refunded.

Contact Us & Social Media

SHEIN operates a highly digitized customer support system and boasts one of the largest social media followings in the e-commerce fashion world. Here is how you can get in touch or stay updated on the latest Spanish trends.

Support

Customer Service (Atención al Cliente)

SHEIN does not use a traditional public phone number. Instead, all support is handled directly through your account to ensure your order details are securely linked.

Live Chat: Available via the app or website. You will first speak to an AI bot, but typing "Contact Agent" transfers you to a live human representative.
Support Tickets: Open a ticket for returns, missing packages, or refund tracking. Responses typically arrive within 24 hours.

Community

Official Social Media

Follow SHEIN Spain's official channels for exclusive promo codes, influencer collaborations, and weekly live streams where you can earn free SHEIN points.

Instagram: @shein_spain / @sheinofficial
TikTok: @shein_official
Facebook: @SHEINSpain
YouTube: Search "SHEIN" for styling inspiration.

Frequently Asked Questions

We have compiled the most common questions from SHEIN Spain shoppers to ensure your checkout and delivery processes are seamless.

Can I pay with Klarna or PayPal in Spain?

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Yes! SHEIN Spain supports a massive variety of highly secure payment methods. You can pay using major Credit/Debit Cards, PayPal, Apple Pay, Google Pay, and Bizum. Furthermore, they support Klarna and Clearpay (Paga Más Tarde), allowing you to split your purchase into 3 interest-free installments.

How do I know my correct size on SHEIN?

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Sizing can vary wildly between items because SHEIN aggregates from thousands of different manufacturers. Never assume you are a standard "Medium". Always click the "Guía de Tallas" (Size Guide) button on the specific product page and check the actual garment measurements in centimeters. More importantly, scroll down to the customer photo reviews to see how the item fits on real bodies with your similar measurements.

How long does a refund take to process?

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Once your returned package arrives at the European warehouse and passes quality inspection, SHEIN processes the refund within 7 days. You have two choices: You can have the money refunded instantly into your Cartera SHEIN (SHEIN Wallet) to use on a future order, or you can have it sent back to your original payment method (bank account/PayPal), which usually takes 2 to 7 additional business days depending on your bank.

What is SHEIN Curve?

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SHEIN Curve (formerly SHEIN Plus) is their dedicated, highly celebrated plus-size category. It offers trendy, youthful, and form-fitting fashion in sizes ranging from 0XL to 4XL (and sometimes 5XL), ensuring fashion inclusivity without the typical "plus-size tax" seen in traditional retail stores.

Can I stack multiple coupon codes at checkout?

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No, you can only apply one promotional coupon code per order. However, the ultimate hack is that you can stack a coupon code alongside your SHEIN Points and any available Gift Card balances simultaneously, resulting in massive combined discounts.

How do I track my SHEIN order?

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Log into your SHEIN account and navigate to "Mis Pedidos" (My Orders). Click "Seguimiento" (Track) next to your shipped order. You will see a detailed, step-by-step timeline of your package's journey from the international warehouse all the way to your local Spanish courier.

SHEIN Latest Offers 2026