What is Pepperfry?

Pepperfry is India's leading online marketplace for furniture, home decor, lighting, and furnishings. Whether you are moving into a new apartment, renovating your living room, or simply looking for that perfect accent chair, Pepperfry connects you to a massive catalog of both premium and budget-friendly home products.

Beyond being just an e-commerce website, Pepperfry has revolutionized the Indian furniture market through its Omnichannel Approach. By blending massive online catalogs with physical "Studio Pepperfry" locations across the country, they allow customers to experience the quality and texture of their furniture before committing to a purchase.

The Studio Pepperfry Experience

Not comfortable buying a sofa sight unseen? You can visit one of the hundreds of Studio Pepperfry locations across India. There, you can touch the wood, test the fabrics, and even consult with in-house interior designers completely free of charge before placing your order online.

Exclusive Discounts & Bank Offers

Furniture is a high-ticket investment, but Pepperfry offers a multitude of ways to stack discounts and drastically lower your final checkout price.

Sign-Up Bonus

First Purchase Discount

Never check out as a guest on your first visit. When you register a new account on Pepperfry, you unlock immediate access to exclusive welcome promo codes, which often grant a flat ₹5,000 to ₹10,000 Off on minimum cart values for new home setups.

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Bank Deals

Instant Bank Cashbacks

Pepperfry routinely partners with major financial institutions (like HDFC, ICICI, SBI, and Kotak). Before finalizing your payment, always check the "Bank Offers" banner. You can often secure an Instant 10% Discount or No-Cost EMI options for 3 to 6 months.

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Clearance

The Factory Outlet Sale

If you are redecorating on a strict budget, head straight to the "Clearance" or "Factory Outlet" tabs. Here, Pepperfry clears out previous season's inventory and overstock, offering massive discounts up to 70% Off original retail prices.

View Clearance

Shipping, Delivery & Assembly

Shipping large, heavy furniture across India is a complex logistical challenge, but Pepperfry handles it internally to ensure your items arrive safely and are ready to use.

White-Glove Delivery

Pepperfry uses its own specialized logistics network to deliver large furniture pieces, drastically reducing the chances of transit damage compared to standard courier services. You will be provided with a highly accurate delivery estimate at the time of checkout.

Free Carpentry & Assembly

One of Pepperfry's biggest selling points is its assembly service. For structural furniture that requires building (like beds, wardrobes, and dining tables), Pepperfry will arrange for a professional carpenter to visit your home and assemble the item for you—often completely Free of Charge.

The 7-Day Return Policy

Pepperfry enforces a strict, condition-based return policy to protect both buyers and sellers of high-value furniture.

When Can You Return?

You have a 7-Day Window from the date of delivery to initiate a return request. However, returns on Pepperfry are generally only accepted under the following conditions:

The item arrived physically damaged or defective.
The item has missing parts or hardware.
The delivered item is significantly different from its description or image on the website.

No "Change of Mind" Returns

Unlike fashion e-commerce, you cannot return a massive sofa simply because you changed your mind or you don't like how it looks in your living room. Always measure your space accurately and visit a Studio Pepperfry if you need to see the item in person before buying.

Contact Us & Customer Support

If you need to track a delayed shipment, request a replacement part, or schedule a carpenter, Pepperfry's support team is readily available.

Help Center

Digital Order Support

The most efficient way to resolve order issues is to log into your account, navigate to "My Orders," and raise a specific ticket regarding your purchase for automated or human assistance.

Get Help

Offline Support

Visit a Studio

Need face-to-face assistance or design advice? Use the "Find a Studio" feature on the website to locate the nearest Pepperfry physical location in your city.

Find Studio

Frequently Asked Questions

We have compiled the most common questions regarding shopping for furniture on Pepperfry to ensure your home makeover is completely stress-free.

Can I cancel my Pepperfry order?

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Yes, you can cancel your order prior to its dispatch. However, custom-made furniture or items that have already left the warehouse typically cannot be canceled without incurring a cancellation fee.

How long does delivery take?

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Delivery timelines vary heavily based on the product. Small decor items may arrive in 3-5 days. Large, heavy furniture pieces (especially custom orders) can take anywhere from 7 to 21 days due to specialized logistics.

What should I do if my furniture arrives damaged?

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If you notice damage upon delivery, note it on the delivery receipt and immediately take photos. You must raise a return/replacement request via your account dashboard within 7 days of receiving the item.

Does Pepperfry offer No-Cost EMI?

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Yes! For expensive furniture purchases, Pepperfry partners with leading banks and services like Bajaj Finserv to offer No-Cost EMI options, allowing you to split the cost over 3 to 6 months without paying interest.

Are the products on Pepperfry branded?

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Pepperfry hosts a mix of well-known third-party furniture brands (like Godrej Interio and Nilkamal) alongside their own highly-rated private labels (such as Woodsworth, Mintwud, and Casacraft).

Does the carpenter arrive with the delivery?

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Usually, no. The delivery team's sole responsibility is to drop off the boxed furniture. A separate professional carpenter will be scheduled to visit your home within 24 to 72 hours after delivery to complete the assembly.

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