What is Jockey India?

Operated by Page Industries in India, Jockey is synonymous with premium comfort, durability, and everyday essential wear. For decades, they have dominated the Indian innerwear and loungewear market by consistently delivering high-quality garments engineered for the local climate.

Shopping directly on the official Jockey.in website ensures that you are receiving 100% authentic merchandise, bypassing the growing market of counterfeit innerwear found on unverified third-party platforms. The official site also provides you with the most expansive catalog, featuring exclusive colorways and sizes that physical retail stores often run out of.

The Fabric Technology

Jockey stands out due to its proprietary fabric tech. Look out for products featuring Super Combed Cotton (softer and more durable than regular cotton), MicroModal blends, and StayFresh Treatment with antimicrobial properties that ensure all-day freshness.

Core Categories & Collections

Jockey has expanded far beyond basic innerwear. Here are the core categories you should be exploring to maximize your everyday comfort.

Men's Innerwear

Briefs, Trunks & Vests

The legendary core collection. Discover seamless bonding tech, micro-fiber waistbands, and breathable mesh zones. Upgrading to Jockey's premium collections guarantees zero chafing and ultimate support.

Shop Men

Women's Intimates

Bras, Panties & Shapewear

From wire-free, non-padded everyday bras to full-coverage support and sleek shapewear. Jockey's women's collection prioritizes inclusive sizing, all-day breathability, and invisible seam technology.

Shop Women

Outerwear

Athleisure & Loungewear

You don't just wear Jockey to bed. Their Athleisure line features premium cotton-rich cargo shorts, moisture-wicking active t-shirts, and incredibly soft joggers perfectly suited for the gym or airport travel.

Shop Outerwear

Shipping Policies & Delivery

Jockey maintains a highly efficient logistics network directly from their manufacturing hubs, ensuring your essentials arrive fresh and secure.

Free Delivery & COD

Free Shipping: Jockey typically offers Free Standard Shipping on orders that cross a very nominal threshold (often just ₹599 or ₹999).
Cash on Delivery: COD is widely available across India. However, to encourage digital payments, applying a "Prepaid Order" coupon code at checkout is usually the best way to secure an extra 5% off your total bill.

Delivery Timelines: Standard delivery generally takes 3 to 7 working days, depending on your pin code. Metro areas often receive their orders in just 48 to 72 hours.

The Strict Return Policy

Because Jockey deals primarily in intimate apparel, their return policy is heavily governed by health and hygiene standards.

The Hygiene Rule

Innerwear items cannot be returned or exchanged. This includes all men's briefs, trunks, inner t-shirts/vests, women's panties, bras, and shapewear. Once you purchase these items, the sale is strictly final unless they arrive with a manufacturing defect.

Outerwear Returns

For non-hygiene items (like track pants, jackets, and outer t-shirts), Jockey offers a standard 7 to 15-day return window.

Items must be entirely unused, unwashed, and returned in their original packaging with all barcode tags intact.
Refunds for successful returns are processed directly back to your original payment method (or bank account for COD orders) within 5 to 7 business days after warehouse inspection.

Always Check the Size Guide

Because innerwear cannot be returned if it doesn't fit, it is absolutely critical that you utilize Jockey's digital "Size Guide" located on every product page before adding an item to your cart.

Contact Us & Customer Support

If you need to track an order or report a defective garment, Jockey’s customer care is highly responsive.

Support

Official Customer Care

Jockey offers direct communication channels to resolve your issues quickly during standard business hours (Monday to Saturday).

Call Us: 1800-572-1299 (Toll-Free)
Email: care@jockeyindia.com

Get Help

Frequently Asked Questions

We have compiled the most common questions regarding shopping on Jockey India to ensure your experience is smooth and confident.

Why can't I return my innerwear?

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To adhere to strict global health and hygiene standards, intimate apparel like briefs, panties, and bras cannot be returned or exchanged. This policy guarantees that every customer receives 100% brand-new, unworn merchandise.

What does "Super Combed Cotton" mean?

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Super Combed Cotton undergoes an intensive extra step during manufacturing where fine brushes pull out impurities and short fibers. This results in a fabric that is significantly softer, stronger, and more premium than standard cotton.

Can I cancel my Jockey order?

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Yes, you can cancel your order from your account dashboard as long as the status has not changed to "Dispatched." Once shipped, cancellations are generally not allowed, though you can refuse the package at delivery.

How do I use a Jockey Coupon Code?

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After adding items to your bag, proceed to the checkout page. Look for the "Discount/Promo Code" entry box on the right-hand side. Paste your code and click 'Apply' to see your cart total drop instantly.

How do I get my refund for a COD return?

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If you return an eligible outerwear item that was paid for via Cash on Delivery, Jockey will request your bank account details or UPI ID through a secure link to process your refund digitally.

Are products bought online valid for store returns?

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No. Items purchased directly from the Jockey.in website must be returned via the online portal's reverse pickup process. Physical Jockey exclusive retail stores cannot process returns or exchanges for online orders.

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