What is Travelocity?

Owned by the massive Expedia Group, Travelocity is one of the world's most trusted and recognized Online Travel Agencies (OTAs). Famous for their iconic "Roaming Gnome" mascot, Travelocity serves as a massive one-stop shop for everything you need to build the perfect vacation. You can book flights, reserve hotel rooms, rent cars, secure cruise cabins, and purchase tickets for local activities and excursions all on a single platform.

Because Travelocity aggregates data from hundreds of airlines and hundreds of thousands of hotels globally, they offer incredible flexibility. Their powerful search engine allows you to compare prices instantly, ensuring you are getting the absolute best market rate for your travel dates.

The Price Match Guarantee

Travelocity stands firmly behind their pricing. If you book a hotel, flight, or rental car and happen to find a cheaper identical itinerary on a competitor's website within 24 hours, Travelocity will match the price and refund you the difference. (Terms and conditions apply; the itinerary must be exactly identical).

Booking Hacks & Travel Offers

Booking travel can be expensive, but utilizing Travelocity's ecosystem correctly can save you hundreds—if not thousands—of dollars on a single family vacation.

Membership

Unlock Member Prices

Never checkout as a "Guest." Creating a free Travelocity account instantly unlocks Member Prices, which grant you an automatic 10% or more off tens of thousands of select hotels worldwide. Just look for the yellow "Member Price" badge!

Mobile App

App-Exclusive Discounts

Download the free Travelocity App for iOS or Android. Travelocity frequently runs mobile-only promotions where you can secure an extra 15% to 20% off specific hotel bookings that are completely invisible to desktop users.

Packages

Bundle and Save

The biggest hack in online travel: always bundle! If you need both a flight and a hotel, use the "Packages" tab to book them together in a single transaction. Airlines and hotels offer massive wholesale discounts to OTAs for bundled packages, saving you up to hundreds of dollars.

Booking, Itineraries & E-Tickets

Travelocity is an entirely digital platform. They do not ship physical paper tickets, boarding passes, or hotel vouchers to your home address, saving you from worrying about lost mail.

How Delivery Works

Instant Confirmation: The moment your payment clears, Travelocity generates a detailed itinerary and sends it to your email address. This email contains your crucial confirmation numbers.
Airline E-Tickets: For flights, your email will include an airline confirmation code (PNR). You will use this 6-digit code directly on the specific airline's website or app to check in 24 hours before your flight and receive your digital boarding pass.
The "My Trips" Portal: You can access all of your active and past bookings at any time by logging into your Travelocity account and clicking on the "My Trips" dashboard.

Check Your Spam Folder!

If you don't see your itinerary email within 15 minutes of booking, check your spam or junk folder immediately. Without this email, you will not have the airline confirmation codes required to check into your flight or manage your seats.

Cancellations, Changes & Refund Policies

Because Travelocity acts as a middleman between you and the travel providers, their refund policies are strictly dictated by the specific airlines and hotels you chose during checkout.

The 24-Hour Flight Cancellation Rule

For the vast majority of flights departing from or arriving in the United States, you have a 24-hour window from the time of booking to cancel your flight for a full, penalty-free refund, provided you booked at least 7 days before departure. This is a federally mandated rule that Travelocity proudly upholds.

Hotel Cancellations

Hotel refund policies vary drastically based on the specific room rate you selected:

Fully Refundable: These rooms cost slightly more upfront but allow you to cancel for a 100% refund up until a specific date (usually 24 to 48 hours before check-in).
Non-Refundable: These are the cheapest rates available, but they are incredibly strict. If you cancel a non-refundable room, you will not get your money back, regardless of the reason.

How to Cancel: To cancel or change a booking, log into your account, go to "My Trips," select the itinerary, and click the "Cancel" or "Change" button. The system will automatically calculate any applicable fees or refunds before you finalize the decision.

Contact Us & Customer Support

If a flight gets delayed, a hotel loses your reservation, or you need to make an emergency itinerary change, Travelocity provides comprehensive 24/7 support.

Support

The Customer Service Portal

Travelocity utilizes advanced AI alongside human agents to resolve issues rapidly.

Virtual Agent: Click "Support" at the top of the homepage to interact with the 24/7 Virtual Agent. It can instantly process simple cancellations and check refund statuses.
Phone Support: If the bot cannot resolve your issue, it will provide you with a direct toll-free number and a secure PIN to speak with a human travel agent.

Community

The Roaming Gnome

Follow Travelocity's famous mascot for travel inspiration, exclusive promo codes, and fun giveaways!

Instagram: @travelocity
Twitter / X: @Travelocity
Facebook: @travelocity

Frequently Asked Questions

We have compiled the most common questions regarding booking on Travelocity to ensure your next vacation goes off without a hitch.

How do I use a promo code on Travelocity?

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On the final checkout page (where you enter your credit card information), look for a hyperlink that says "Use a coupon, credit, or promotion code." Click it, type your code into the box, and hit apply to see your new discounted total. Note that promo codes usually only apply to "Pay Now" standalone hotel bookings, not flights.

Can I book a multi-city flight?

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Yes! When searching for flights on the homepage, simply change the toggle from "Roundtrip" or "One-way" to "Multi-city." This allows you to build complex itineraries, such as flying from New York to London, and then returning from Paris back to New York.

Does Travelocity charge a booking fee?

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Travelocity generally does not charge a booking fee for standalone hotel reservations or car rentals. However, they may charge a small booking fee on certain airline tickets, which will always be clearly displayed in the taxes and fees breakdown before you pay.

Can I select my airline seats through Travelocity?

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Usually, yes. During the checkout process, Travelocity will often display a seat map allowing you to select your seats. However, if you book a "Basic Economy" ticket, seat selection is generally prohibited until check-in. You can also use your airline confirmation code to select seats directly on the airline's website after booking.

What happens if my flight is cancelled by the airline?

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If the airline officially cancels your flight (due to weather, mechanical issues, or scheduling), you are legally entitled to a full refund or a rebooking on the next available flight. While you booked through Travelocity, it is often faster to negotiate directly with the airline's customer service desk at the airport for immediate rebooking.

What is the "Pay Later" hotel option?

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For many hotels, Travelocity gives you the option to "Pay Now" (Travelocity charges your card immediately) or "Pay Later." If you choose "Pay Later," you will not be charged until you physically arrive at the hotel's front desk. Please note that promo codes generally only work on "Pay Now" bookings.

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