What is H&M India?

Hennes & Mauritz (H&M) is one of the world’s leading fashion retailers, famous for offering fashion and quality at the best price in a sustainable way. Since its entry into the Indian market, H&M has dominated both the high-street mall scene and online shopping, providing the latest global trends across womenswear, menswear, kids' fashion, and the stylish H&M Home collection.

The official Indian website (hm.com/en_in) acts as your central hub for exclusive online-only drops, extended sizing options, and sustainable "Conscious Choice" collections that you often cannot find in physical stores.

The H&M Member Program

If you are shopping without an H&M Member account, you are leaving money on the table. The digital loyalty program is completely free to join and instantly rewards you with points for every rupee spent, early access to designer collaborations, and exclusive member-only pricing events.

Exclusive Discounts & Loyalty Offers

Mastering H&M’s promotional cycle guarantees that you rarely have to pay full retail price for your wardrobe upgrades.

New Member

10% Off Welcome Bonus

Download the H&M App or register on the website to become an H&M Member. You will immediately receive a digital voucher for 10% Off your entire first purchase. This voucher is valid both online and in physical stores across India.

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Sustainability

Garment Collecting Program

Don't throw away old clothes! Bring a bag of any unwanted clothing (from any brand, in any condition) to an H&M physical store. In exchange, you will receive a digital coupon for 15% Off a single item, which can be applied to your online cart.

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Bonus Tiers

H&M Plus Membership

Once you accumulate 800 points (1 point = ₹50 spent), you are automatically upgraded to Plus Member status. This unlocks premium benefits like Free Standard Delivery on all orders with no minimum threshold, surprise offers, and VIP event access.

View Tiers

Shipping Policies & Delivery Fees

H&M India maintains a highly efficient logistics network, ensuring your fashion finds arrive quickly and securely to your doorstep.

Free Shipping Thresholds

Standard Members: Enjoy Free Standard Delivery on all online orders of ₹1999 or more. For orders below this amount, a nominal shipping fee is applied at checkout.
Plus Members: Enjoy completely Free Standard Delivery on all orders, regardless of the cart value.

Delivery Timelines: Standard delivery across major Indian cities usually takes between 2 to 7 business days depending on your exact pin code.

Returns, Exchanges & Refunds

H&M provides a hassle-free return process to guarantee that if an item doesn’t fit perfectly, you can send it back with zero stress.

The 15-Day Return Window

You have a 15-day window from the date of delivery to return any unwashed, unworn item with its original tags still attached. (Note: H&M India recently updated this from their older 30-day policy, so act quickly!)

How to Process an Online Return

Log into your H&M account, navigate to your recent orders, and select the items you wish to return to generate a reverse pickup. Unlike some brands, H&M India does not currently allow you to return items purchased online at a physical store—online orders must be returned via the online courier pickup process.

Non-Returnable Items: For hygiene reasons, undergarments, swimwear with the hygiene seal removed, and earrings cannot be returned.

Contact Us & Customer Support

If you need assistance tracking a package, checking on a refund, or resolving a payment issue, the H&M India support team is highly responsive.

Support

Official Customer Service

H&M offers direct communication channels to resolve your issues quickly.

Call Us: 000 800 050 1633 (Toll-Free in India)
Live Chat: Available on the website and app during standard business hours.

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Frequently Asked Questions

We have compiled the most common questions regarding shopping on H&M India to ensure your experience is smooth and rewarding.

Can I use my online 10% Member discount in-store?

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Yes! Your welcome offer and most points-based vouchers are available digitally in your H&M app. You can simply show the QR code to the cashier at any physical H&M India store, or apply it to your cart online.

What is H&M Conscious Choice?

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Products labeled "Conscious Choice" are created with extra consideration for the planet. They are made from at least 50% more sustainable materials, such as organic cotton or recycled polyester, aligning with H&M's sustainability goals.

Does H&M India offer Cash on Delivery (COD)?

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Yes, H&M India offers Cash on Delivery for the majority of pin codes across the country. You can select this option at the checkout page, though it may be disabled during massive sale events or for abnormally large orders.

How long do H&M refunds take?

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Once the courier picks up your return, it can take up to 14 days for the item to reach the warehouse and pass quality checks. After approval, refunds typically reflect in your original payment method within 3 to 5 business days.

Can I exchange an item for a different size online?

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Currently, H&M India does not offer direct online exchanges. If you need a different size or color, you must return the original item for a refund and place a brand new order for the desired item.

How do I track my order?

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Once your order has been dispatched, you will receive an email with a tracking link. You can also track the real-time status of your package by logging into your H&M account and clicking on the "My Orders" tab.

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