What is JioMart?

Backed by India's massive Reliance Retail network, JioMart has rapidly evolved from a standard online grocery store into an ultimate omnichannel shopping destination. Whether you need fresh farm produce, the latest smartphone, or trendy apparel, JioMart integrates millions of products into a single, seamless platform.

Because JioMart leverages the physical inventory of local Reliance Smart, Reliance Digital, and Reliance Trends stores across the country, it offers unparalleled delivery speeds and competitive wholesale pricing that traditional e-commerce platforms struggle to match.

The Low Price Guarantee

JioMart was built on the philosophy of "Desh Ki Nayi Dukaan" (The Nation's New Shop). They offer a firm Low Price Guarantee, ensuring that daily essentials, staples, and FMCG products are consistently priced below the standard Maximum Retail Price (MRP).

Booking Hacks & Mega Offers

Maximize your savings by shopping smart and utilizing JioMart's integrated payment ecosystems and specialized promo hubs.

Bank Deals

Instant Bank Discounts

JioMart partners heavily with major Indian banks (like SBI, HDFC, and ICICI) and e-wallets (like Paytm and PhonePe). Before checking out, visit the "Offer Store" tab to find active promo codes that provide instant 10% to 15% cashback on your cart.

Shop Offers

Groceries

Happy Hour Coupons

Don't shop at random times! JioMart frequently hosts "Happy Hour" sales and "Deal of the Day" events where specific grocery categories (like fresh fruits or cooking oils) drop in price by up to 50% for a limited window of just a few hours.

Shop Groceries

Innovation

Order via WhatsApp

Skip the app entirely! You can browse catalogs, add items to your cart, and place your order securely directly through WhatsApp. Simply send a "Hi" to +91 70003 70003 to start shopping immediately.

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Delivery Methods & Speeds

JioMart offers incredible delivery flexibility, automatically routing your order to the closest Reliance distribution hub or local partner store.

1. Quick Delivery (10-30 Mins)

In select major metropolitan areas (like Mumbai and Delhi), JioMart has launched Quick Delivery. For urgent daily essentials, snacks, and dairy products, your order will arrive at your door in as little as 10 to 30 minutes.

2. Scheduled Home Delivery

For bulk monthly grocery runs, electronics, and fashion, JioMart utilizes standard scheduled delivery. You can often select a preferred time slot to ensure you are home when the package arrives. As an inaugural standard, JioMart offers Free Shipping on thousands of eligible items across the country.

Returns, Exchanges & Refunds

JioMart offers a highly customer-centric return policy, ensuring your peace of mind whether you buy a ₹50 snack or a ₹50,000 television.

Category Return Windows

Fashion & Lifestyle: You have up to 30 days to return or exchange unused apparel and footwear if you have an issue with the size, fit, or color.
Electronics & Appliances: These generally have a strict 7-day replacement window. Note: Returns are only accepted if the product is defective, damaged, or not as described (video proof is highly recommended).
Groceries (FMCG): Damaged or expired items must be reported within 3 to 5 days, depending on the product's shelf life.

Refund Processing Speed

If you cancel an order before dispatch, or successfully return an item, refunds to credit cards/UPI take about 3 to 15 working days. For Cash on Delivery (COD) orders, your refund is instantly credited as Store Credit into your JioMart Wallet for future purchases.

Contact Us & Customer Support

Need to track a delayed delivery, request an exchange, or report a missing item from your grocery list? JioMart’s support network operates 365 days a year.

Support

Official Customer Care

JioMart provides multiple direct contact channels. You can reach their dedicated support desk from 8:00 AM to 8:00 PM every day of the year.

Call Us: 1800 890 1222
Email: cs@jiomart.com

Get Help

Digital

In-App Support & WhatsApp

For the fastest resolution, log into the JioMart app, go to "My Orders," select the specific order, and click "Log a Complaint." Alternatively, you can message the WhatsApp support bot at 70003 70003.

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Frequently Asked Questions

We have compiled the most common questions regarding shopping on JioMart to ensure your experience is smooth and rewarding.

How do I order using WhatsApp?

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Simply save the number +91 70003 70003 to your contacts and send a "Hi" message via WhatsApp. You will receive a link to a digital catalog where you can add items to your cart, specify your delivery address, and seamlessly pay without ever leaving the WhatsApp interface.

Can I cancel my order after it is placed?

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Yes. You can cancel your order directly from the "My Orders" tab at any time prior to the dispatch of the product. Once the dispatch has been initiated, cancellation via the app is disabled, but you can simply reject the delivery when the courier arrives.

How does JioMart weigh fresh fruits and vegetables?

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Because natural produce varies in size, JioMart charges based on the exact weight packed. If you order 1 kg of apples but the packed items weigh 987 grams, you will be billed strictly for 987 grams, ensuring you never overpay.

What happens if my package seal is broken?

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All JioMart packages come in tamper-proof packaging. If the outer seal is broken or tampered with upon arrival, do not accept the delivery. Accepting a tampered package automatically disqualifies you from claiming any missing or physically damaged items later.

Does JioMart charge for delivery?

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As part of their ongoing inaugural and promotional offers, JioMart frequently provides Free Shipping across thousands of items. Any applicable delivery charges (based on your location or order size) will always be clearly displayed on the checkout page before payment.

How do I leave a product review?

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Once you have purchased and received an item, you can log into your account, navigate to the specific product page, and click "Write Review" under the Ratings section. You can provide a star rating and even upload images of the product to assist other buyers.

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