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About Samsung

Samsung is a South Korean company originally founded as a grocery trading store by Lee Byung-Chull in March 1938. The company forayed into the electronics industry in 1969, and its first electronic product was a black-and-white television. Today, Samsung is one of the world's largest producers of electronic devices. Samsung specializes in the production of a wide variety of consumer and industrial electronics, including appliances, digital media devices, semiconductors, memory chips, and integrated systems.

More About Samsung

Does Samsung Offer Free Shipping & Delivery?

Samsung works with a number of carriers to deliver your product by the delivery date provided at checkout. All products include an option for free standard shipping, but rates may vary, depending on the type of service that you choose. For all purchases that are not home appliances, please visit the Shipping Methods page to see a list of available shipping methods and rates. For home appliances, please visit the Home Appliance Installation page to see a list of available services and delivery and installation checklists to review before placing your order.

What Is the Samsung Return and Exchange Policy?

For orders placed on Samsung.com or the Shop App that were not picked up at a store, you have 15 days to request a return (30 days for POWERBots and vacuums). Once requested, you’ll have an additional 15 days to print and mail a return shipping label.

If you’re returning a phone, tablet, or PC, removing your personal accounts and factory-resetting the device will help ensure speedy processing of your return.

If your order came with promotional products, all items must be returned for a full refund. Any missing promotional items will have their value deducted from the final refunded amount.

If your order had a trade-in on it, the trade-in will be canceled once the return is successfully processed. Samsung is unable to send back any successfully processed trade-in devices, so please make sure you don’t send your trade-in device until after you’ve decided to keep your new device!

If you return a Samsung Flip or Fold phone model there will be a 5% restocking fee.

How Do You Contact Samsung Customer Service?

Get support from Samsung Experts and Samsung Care Pros, 24 hours a day, 7 days a week. Text "SUPPORT" to 1-800-726-7864 or use the online chat feature. You may speak directly with Samsung Care Pro from 8 a.m. to 12 a.m. EST, 7 days a week, by calling 1-800-SAMSUNG or 1-800-726-7864. You may also request service through the online form.

Where Is the Samsung FAQ Page?

Find answers to the most frequently asked questions about Samsung on the Help Center page. You'll find answers to everything from assistance with financing to tracking your order, device trade-ins, Samsung Rewards, and more.

Additional Information for Samsung Shoppers

More Ways To Save at Samsung

Look for money-saving tips, including trade-ins, storage upgrades, Samsung Credit, and more, on the product page. Live chat with the product experts to discover special Samsung deals.

Pay with a credit or debit card, split payment between two cards, or check out with express pay. Other payment options include a monthly payment plan (up to 24 months) or paying in four installments.

Earn volume discounts on bulk purchases, 0% Samsung business financing, tax-free shopping, bulk trade-in credit, and more with a Samsung Business Direct account.

Create a Samsung Rewards Program account and earn rewards points on your purchases. Points may be redeemed for future purchases across Shop Samsung and on Samsung.com.

Shop and Save In Person at a Samsung Authorized Reseller.

Save on Galaxy books, SSD cards, dishwashers & more in-store at a Samsung authorized reseller. Resellers offer the most up to date Samsung product information, product pricing, and individual promotional offers. Products purchased from authorized Samsung resellers are also eligible for Samsung’s 1 year limited warranty.

Earn Cash Back Using Your Samsung Referral Code

Create your Samsung Rewards account after making a purchase on Samsung.com or the Shop Samsung app. You'll get a unique referral code to spread the Samsung love (and 5% off) to friends, family, and colleagues. Whenever a friend, family member, or colleague makes a purchase using your code, you'll earn rewards - up to $100 per friend and $1000 per year.