What is Tata CLiQ?

Backed by the legendary trust of the Tata Group, Tata CLiQ is one of India's most premium multi-category e-commerce platforms. Unlike typical marketplaces that host thousands of unverified third-party sellers, Tata CLiQ operates on a strictly curated model, directly partnering with premium Indian and international brands spanning Fashion, Electronics, Footwear, Watches, and Beauty.

The platform is famous for completely eliminating the anxiety of online shopping. When you buy a smartphone, a designer watch, or high-end ethnic wear on Tata CLiQ, you are guaranteed that the product is 100% genuine, sourced straight from the brand itself or its authorized distributors.

The Tata Trust & Authenticity Guarantee

Tata CLiQ stands by its "C.A.M.E.L." (Certified Authentic Merchandise Everybody Loves) promise. Every single item sold on the platform is brand-new, factory-sealed, and completely genuine. You will never encounter a counterfeit or refurbished product passed off as new.

Latest Offers & Mega Sales

Shopping for authentic brands doesn't mean you have to pay the maximum retail price. By leveraging the Tata ecosystem correctly, you can stack incredible discounts on premium goods.

NeuPass

Earn & Spend NeuCoins

Tata CLiQ is fully integrated with the Tata Neu super-app. By linking your account, you earn NeuCoins on every eligible purchase. 1 NeuCoin = ₹1. You can seamlessly spend these accumulated coins to drastically drop the price of your cart!

Shop Now

Bank Deals

Instant Bank Discounts

Before you check out, always view the "Bank Offers" tab. Tata CLiQ routinely partners with HDFC, ICICI, SBI, and Axis Bank to offer Instant 10% to 15% Off when you use a specific credit or debit card on select days of the week.

Shop Now

App Exclusive

First Purchase Coupon

If you are a new user, download the Tata CLiQ mobile app. New users frequently receive an exclusive first-time buyer promo code (often granting a flat ₹200 or ₹300 off) that works across fashion and footwear categories.

Shop Now

The "Phygital" Shopping Experience

What truly separates Tata CLiQ from other Indian e-commerce giants is its pioneering Phygital (Physical + Digital) model, which bridges the gap between online convenience and offline reliability.

How Phygital Works

PIQ (Pick up In-Store): Browse and buy your favorite items online. Instead of waiting days for delivery, select a partner store near you (like Westside or Croma) and pick up your order immediately.
Ship from Store: Many products are dispatched directly from a local brand store rather than a distant warehouse, drastically cutting down delivery times to your doorstep.
Return In-Store: Don't like the fit of the jeans you bought online? You don't have to schedule a courier pickup. Simply walk into the associated brand's physical store and return it over the counter for an instant refund!

Standard Delivery & COD

If you don't live near a partner store, Tata CLiQ still offers rapid, reliable standard home delivery across thousands of Indian pin codes. Cash on Delivery (COD) is widely available for the vast majority of fashion and electronics purchases.

Returns, Exchanges & Refund Policies

Tata CLiQ provides a hassle-free, digitized return process to ensure you are completely satisfied with your purchase.

Return Windows by Category

Return timelines vary depending on what you purchase:

Apparel & Footwear: Usually offer a generous 15 to 30-day window to initiate a return or exchange for a different size.
Electronics & Appliances: Generally feature a strict 7-day replacement window, strictly applicable only if the item arrives defective or damaged. (Always record an unboxing video for high-ticket electronics!).
Non-Returnable: Innerwear, lingerie, swimwear, and opened beauty/fragrance products cannot be returned for hygiene reasons.

Refund Speed: Once the reverse pickup is completed and the item passes a quick quality check at the warehouse, the refund is rapidly processed. For prepaid orders, the amount typically reflects in your original bank account within 3 to 5 business days.

Contact Us & Customer Support

If you need assistance with tracking an appliance delivery or initiating a complicated return, the Tata CLiQ support network is highly accessible.

Support

Official Customer Care

Log into your Tata CLiQ account and navigate to "My Orders" to raise a direct ticket for the fastest resolution.

Help Center: Accessible via the app or website for automated support and live chat features.
Email: You can reach out to hello@tatacliq.com for escalated inquiries.

Shop Now

Luxury

Tata CLiQ Luxury Concierge

If you purchase a high-end designer item from the Tata CLiQ Luxury platform, you are granted access to a premium concierge service designed specifically for white-glove support and styling advice.

Shop Luxury

Frequently Asked Questions

We have compiled the most common questions regarding shopping on Tata CLiQ to ensure your experience is secure and seamless.

What is Tata CLiQ Luxury?

+

Tata CLiQ Luxury is a dedicated, separate platform under the Tata umbrella that exclusively hosts global premium and luxury designer brands (such as Armani, Coach, Hugo Boss, and Michael Kors). It offers a highly elevated, premium packaging and delivery experience.

Can I cancel my order before delivery?

+

Yes. You can easily cancel your order directly from the "My Orders" section of your account as long as the item has not yet been shipped. If the item has already been dispatched, you can simply refuse to accept the delivery when the courier arrives.

How do I use my NeuCoins on Tata CLiQ?

+

Make sure you log into Tata CLiQ using the same phone number associated with your Tata Neu app. During the final checkout and payment step, you will see an option to apply your available NeuCoins balance to offset the total cost of your cart.

Is it safe to buy expensive electronics on Tata CLiQ?

+

Absolutely. It is one of the safest platforms in India for high-ticket electronics (like Apple iPhones or Sony TVs) because they partner directly with the brands or authorized retailers like Croma. You never have to worry about receiving a grey-market product.

What happens if my COD order is returned?

+

If you paid via Cash on Delivery and successfully initiated a return, Tata CLiQ will prompt you to enter your Bank Account details or UPI ID through a secure link. The refund amount will be credited to that account once the product reaches the warehouse.

Can I exchange an item instead of returning it?

+

Yes, for apparel and footwear, Tata CLiQ offers a seamless exchange policy. If a shirt or pair of shoes doesn't fit, you can request a size exchange from the app. The delivery agent will bring the new size and collect the old item simultaneously in most pin codes.

Tata CLiQ Coupons Deals Exclusive Offers 2026

What is Tata CLiQ?

The Tata Trust & Authenticity Guarantee

Latest Offers & Mega Sales

Earn & Spend NeuCoins

Instant Bank Discounts

First Purchase Coupon

The "Phygital" Shopping Experience

How Phygital Works

Standard Delivery & COD

Returns, Exchanges & Refund Policies

Return Windows by Category

Contact Us & Customer Support

Official Customer Care

Tata CLiQ Luxury Concierge

Frequently Asked Questions

What is Tata CLiQ Luxury?

Can I cancel my order before delivery?

How do I use my NeuCoins on Tata CLiQ?

Is it safe to buy expensive electronics on Tata CLiQ?

What happens if my COD order is returned?

Can I exchange an item instead of returning it?